Tuesday, April 17, 2007

Pitching to Your Customer's Needs

Selling Benefits: Pitching to Your Customer's Needs

By Stuart Lisonbee



Focusing on the features of a product or service rather than how it benefits the consumer is considered by many marketing experts to be a mortal sin. Features merely tell the consumer what a product or service is or does. Benefits sell the product or service. Benefits convince prospective customers that your product can improve their lives. Let's look at a couple examples:



Product: Car engine

Feature: Powerful 250 hp V6 engine

Benefit: Climb hills without losing speed and irritating other drivers



Product: Video card

Feature: The most powerful graphics processor

Benefit: Never again get fragged by your friends due to low frame rates



These examples reveal the contrast between feature and benefit... Read More


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